FeedbackLens
Turn messy feedback into roadmap signals you can defend.
Turn pasted feedback, CSV imports, forwarded messages, and sales notes into themes, duplicates, urgency, and next actions your team can actually discuss.
Built because "users are asking for this" should come with receipts.
Product brief
FeedbackLens
Raw messages
"csv import broke again w/ accents..."
Typos, sarcasm, half-context, and messy customer language stay visible.
Confidence
Human review needed when the model is unsure
Low-confidence or ambiguous classifications are marked instead of pretending every label is perfect.
Receipts
Themes link back to every imported message and note
Roadmap meetings get source evidence instead of a single generated summary.
Product signal
Demo feedback is intentionally imperfect; production digests keep raw messages linked to every theme and duplicate cluster.
Interactive demo
Messy feedback triage demo
Review imperfect messages from pasted notes, CSV imports, forwarded email, and sales notes with confidence, duplicates, human-review flags, and a digest people can discuss.
| Source | Raw feedback | Theme | Confidence | Duplicate of | Suggested action | Review |
|---|---|---|---|---|---|---|
| CSV import | csv import broke again w/ accents... same as last week :( | Import reliability | 92% | BUG-21 | Link duplicate | urgent |
| Not sure if bug or me but weekly digest never arrived | Reporting | 81% | - | Investigate | review | |
| Pasted note | this is basically ticket #214, right? | Import reliability | 88% | BUG-21 | Merge thread | duplicate |
| Sales note | +1 on SSO. We can't onboard agency clients without it. | Team admin | 76% | - | Add to roadmap | review |
| Support note | dashboard is nice but i need export before friday | Exports | 69% | - | Human review | review |
Duplicate cluster breakdown
Cluster: CSV import fails with accented headers. Inputs include CSV rows, forwarded messages, pasted notes, and support notes. Likely UTF-8 normalization issue during header mapping.
Weekly feedback digest
- Import reliability is the loudest issue this week. 4 reports, 2 duplicates, 1 urgent customer.
- Weekly digest requests are increasing. Mostly positive users asking for reporting automation.
- SSO is becoming a sales blocker for agencies. Low volume, high revenue impact.
{
"top_theme": "Import reliability",
"reports": 4,
"duplicates": 2,
"human_review": true
}Duplicate cluster
Duplicate cluster breakdown
Different people rarely describe the same bug the same way. FeedbackLens keeps the raw sources attached to the shared pattern.
Cluster
CSV import fails with accented headers
Inputs
CSV import: accented headers fail Forwarded message: same import bug as ticket 21 Sales note: client file from Mexico breaks on upload Support note: encoding issue with accented names
Detected pattern
Likely UTF-8 normalization issue during header mapping. Suggested action: create one bug ticket, link duplicates, prioritize before next import release.
Workflow
From noisy inbox to roadmap evidence
The workflow preserves raw feedback while clustering repeated themes, showing confidence, and exposing what still needs review.
Theme clustering
Group scattered feedback into product areas without losing the original messages.
Duplicate detection
Link repeated complaints across pasted notes, CSV imports, forwarded messages, and support notes.
Urgency scoring
Separate loud feedback from feedback that blocks revenue or retention.
Digest generation
Send weekly summaries your product team can actually act on.
Human review
Keep low-confidence classifications visible instead of pretending the model is always right.
CSV import and export
CSV import and export is available in the FeedbackLens workflow with plan-aware limits.
Use cases
When feedback sounds loud but needs proof
FeedbackLens is for teams that need to turn scattered messages into defensible roadmap evidence without losing the original wording.
Support teams drowning in repeated bug reports
Founders turning sales calls into product evidence
Product managers preparing roadmap meetings
Developers grouping imported bug reports before a sprint
Agencies collecting client requests across inboxes
Pricing
What each feedback tier actually unlocks
Free handles small feedback batches, Pro adds higher limits and digests, and Team keeps longer history across higher feedback volume. Pro starts at $19/month and Team at $79/month.
Free
Try FeedbackLens with starter limits and no credit card.
- 100 feedback items/month
- Manual paste and CSV import
- 30 days retention
- Sentiment analysis
- Spam detection
Pro
For founders and product teams turning feedback into action every week.
- 5,000 feedback items/month
- Bulk CSV and API import
- 180 days retention
- Semantic deduplication
- Weekly digest
- Attachment processing
Team
For teams managing higher feedback volume across larger import batches.
- 25,000 feedback items/month
- Higher import volume
- 365 days retention
- All Pro features included
Plan comparison
Feedback limits by source volume
| Feature | Free | Pro | Team |
|---|---|---|---|
| Feedback/month | 100 | 5,000 | 25,000 |
| CSV import | Yes | Bulk | Bulk |
| API import | No | Yes | Yes |
| Retention | 30 days | 180 days | 365 days |
| Semantic dedupe | No | Yes | Yes |
| Weekly digest | No |
FAQ
Before you trust a feedback cluster
Can I review or correct classifications?
Yes. FeedbackLens keeps low-confidence items visible so a human can correct themes, urgency, and duplicate links.
Does FeedbackLens show confidence scores?
Yes. Confidence is shown in the triage view so uncertain feedback does not look more precise than it is.
Can it detect duplicates across different imports?
Yes. Pro and Team can link repeated complaints across pasted notes, CSV batches, forwarded messages, and API imports.
Can I export the analyzed feedback?
Yes. The dashboard exports analyzed feedback as CSV, JSON, or XLSX for use in the tools your team already has.
What happens when feedback is ambiguous?
Ambiguous feedback is marked for review instead of being buried inside a confident-looking summary.
DevForge suite
Pair feedback evidence with these tools
Webhook Monitor
Capture payloads, headers, status codes, latency, attempts, and responses so failed deliveries stop becoming archaeology.
LivePriceTrackr
Track prices, stock changes, discount patterns, and alert-worthy movements across competitor pages without living inside spreadsheets.
Beta pilotInvoiceFollow
Schedule reminders, track invoice status, review messages before they send, and record payment progress without chasing every client by hand.